(for social engagements) to ensure these spaces are supportive and engaging. Additionally, SLP facilitators host monthly or bimonthly (depending on the notional hours of the SLP) synchronous webinars or huddles, which are voluntary to attend, given the self-paced nature of the SLPs. In these sessions, facilitators specifically encourage participants to bring their own experiences and ideas into activities and discussions, and to interact with each other empathetically in breakout rooms. Participants can post any specific questions or topics they would like to discuss in the huddles beforehand. After a huddle, an announcement summarises the key takeaways, shares the recording, and encourages asynchronous engagement in the online spaces (such as Google Docs or Padlet) utilised in the huddle. A particularly successful immediacy behaviour is sending targeted messages to specific participants based on Moodle course reports. These reports help identify the nature and extent of student participation in various learning activities. The SLP facilitators use the data to identify participants who have either not started working through the learning activities or have not worked on them in a while, and to message them with personalised encouragement to engage in the SLP. The colloquial tone used by facilitators and the personalised message typically invoke a positive response from participants, who often respond by engaging in the SLP. All these efforts towards enhanced teaching presence proceed from considering the needs of the participants, and them feeling seen and heard. Thank you for the insightful course. A world-class experience – curiosity sparked indeed! I appreciate the time and effort put into making this such an engaging learning experience. The announcements and caring messages reminded me of the SLP and pulled me back to complete the course – thank you! What I liked most about the course was how engaging and clear the lessons were. The course broke down complex topics into easy-to-understand parts, and the practical examples really helped me apply what I learned. I also appreciated the interactive elements, such as quizzes and discussions, which kept me involved and made learning more enjoyable. Overall, I found the course to be well-structured and informative. The instructor was clear and concise, and the materials provided were relevant and useful. I appreciated the opportunity to learn and practice new skills, and I'm confident that I can apply them in my work. Thank you for creating and delivering a valuable learning experience! The colloquial tone used by facilitators and the personalised message typically invoke a positive response from participants, who often respond by engaging in the SLP. 15 A Journey of Innovation
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