At the same time, the crisis has also highlighted the need for high levels of reciprocal flexibility, reciprocal in that both businesses and employees need to be able to change and adapt to each other and to external influences, including customers, with little warning or planning. Demand for innovation and enterprise as well as a capacity for self-management among graduates is also likely to grow but employers, having sought such skills, must respond by giving their staff opportunity and license to utilize them in their operations. In sum, students will graduate with expectations that these new skills that they have acquired will be tested from day one. The onus, as a result, is on businesses and managers to give graduates rein, to support them with opportunities to demonstrate their skills and, on occasion, to make mistakes as part of their learning. 8 THRIVE Edition 2 Photo by Fabio Comparelli on Unsplash “The physical barriers we now see in place at the frontline of our operations (screens, masks, social distancing, sanitizing protocols) symbolize more than the safety of both guests and employees, they reframe the very notion of what we understand by hospitality and service”.
RkJQdWJsaXNoZXIy MjU1NDYx